Set payment issues on your account

If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then have a problem with or question about it, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Alert.
  3. If you accept a red alert, enter your payment information and wait for the squad to answer.

    Google Pay notifications

  4. Cheque your email for the review results.

Endeavour to pay with a dissimilar payment method

If in that location'south a problem with one payment method, you can try paying with a different i.

  1. On your Android telephone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the item that y'all want to buy and tap the price.
  3. Tap the electric current payment method.
  4. Choose a unlike payment method or add a new i.
  5. Follow the on-screen instructions to consummate your purchase.

Set credit and debit carte errors

There may be a problem with your credit or debit card if you lot see one of the following error letters:

  • 'Unable to process payment: low card remainder'
  • 'Unable to complete transaction. Please use another course of payment'
  • 'Your transaction cannot be completed'
  • 'Unable to complete transaction: expired card'
  • 'Correct this card info or endeavor another card'

To fix these errors, try the post-obit steps:

Brand sure that your menu and accost data is up to appointment

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information, use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that y'all are trying to use for the purchase.
  3. Check the decease date of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your card address matches the accost in Google Payments

If your credit carte du jour is registered to a different accost, this tin crusade the payment to be declined. Cheque that the postal code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method that yous are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the accost.

Then, try your purchase again.

Submit any extra information that is requested

If the error bulletin is followed by instructions for submitting additional information to Google, delight submit information technology. We will not be able to process the transaction on your account without this information.

Contact your bank or card issuer

Your card may have specific restrictions which cause the transaction to exist declined. Contact the establishment that issued your menu to ask most the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (directly operator billing, online cyberbanking, Google Play Residual, Gift Cards and more than)

If you see 'Your payment was declined due to an issue with your account'

If you run across this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • We demand a lilliputian more than information to protect your account against fraud.
  • We need a little more data to comply with EU law (customers from European Wedlock member states only).

To help gear up these issues:

  1. Go to the payments centre.
  2. Have action on any errors or requests in the payments eye.
    • You lot might demand to verify your identity earlier you tin can buy annihilation through your Google Account.
  3. Make sure that your name, address and payment information are up to engagement.

If a payment method is greyed out

If you see a greyed out payment method while making a buy on Google Play, that payment method isn't valid for that item buy. Apply a different payment method to complete your purchase.

If yous employ dual SIM card devices

Check if the right SIM bill of fare is in slot 1 and remove any SIM card from slot 2.

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